We are ATEAM Transport!
ATEAM Transport Services is a Veteran-Owned non-emergency medical transportation (NEMT) company based in Indianapolis, Indiana. At ATEAM, our mission is to provide our customers with the most reliable, efficient, and safest transportation services throughout Indiana. It is our #1 priority to deliver grade “A” quality service and solutions that exceed the needs and expectations of our customers.
Vision Statement
As a proven provider of family and community-based services, ATEAM Transport consistently seeks valued win-win partnerships that foster effective management solutions with the best possible care for the people we serve. Our goal is to provide a range of services and solutions that promote safety, reliability, and cost savings for our entire eco-system.
Our Fleet
ATEAM Transport offers wheelchair vans with ramps that are fully accessible. All vehicles are 2018 and newer, kept up to date through our fleet maintenance program. Each vehicle is well kept and professionally cleaned multiple times a week.
Frequently Asked Questions
As a leading provider of non-emergency medical transportation, we get a lot of questions about transportation services. Allow us to answer some of the most commonly asked questions we receive.
Non-emergency medical transportation (NEMT) is a benefit that ensures people without access to transportation can travel to necessary health care appointments. This important service helps manage the health of community members and prevents them from requiring far more expensive forms of care, such as hospitalizations or institutionalization, that would likely result if they missed their appointments.
Hospitals, Skilled Nursing Facilities, Hospices, Rehabilitation Centers, and In-Home Care Services use non-emergency transport to transfer patients, as a safe, cost effective method to transport their residents and patients. The expense of utilizing an Ambulance is significant and unwarranted unless the individual requires life-saving services while in transport.
If community members cannot reliably travel to and from their medical appointments, their overall care will suffer and they will likely end up incurring higher health care costs through hospitalizations and other more intensive services.
Yes! Our primary goal is to deliver excellent service. Our drivers will take you or your family member all the way to appointment check-in.
Yes. For wheelchair passengers, we offer special event transportation such as to family outings, dinners, weddings, graduations, etc.
Yes. We encourage but do not require a family member to travel with any passengers. Please note, there is no charge for additional passenger(s).
Drivers are either there waiting for passengers in route for return pick-ups. The average weight times for return trips are 15 – 30 minutes.
All of our drivers undergo trainings such as CPR and first aid, HIPAA, patient and elder sensitivity, wheelchair securement as well as defensive driving.
Yes. All drivers are required to complete pre-employment screenings. Driving can turn dangerous rather quickly, that’s why we take every precaution possible to hire the safest drivers. All employees are subject to random drug testing.
Yes! We offer both local and long-distance transportation. We are more than happy to take you anywhere in Indiana.
Yes, we customize our transports to meet your needs. You can use your own manual or electric wheelchair, in addition to bringing one or both along.
Yes, transportation for patients using oxygen is performed in compliance with Indiana Law.
For best availability, please make requests at least 48 hours in advance. However, we will attempt to accommodate any on demand trip. If we are unable to accommodate a trip we will work with you to help find other transportation.
Yes, you can hire our company privately. We accept major credit and debit cards only. Payment is due at time of booking or immediately upon request to confirm your transport reservation. Reservations are only confirmed once payment has been received. For organizations, net 30 billing is set up.
ATEAM is not a Medicaid or Medicare provider and does NOT accept any other form of private insurance reimbursement.
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